Support Engineer

• You make sure the customer gets what he is entitled to.
• You are the linking pin between the ReadID team and the customer's dev-team, product owner or other.
• You extract the actual customer's question. Determine the urgency and react accordingly.
• Sometimes, you totally forget about lunch, when digging into interesting issues.
• You work in an global context with customers worldwide, with highly skilled colleagues from various nationalities.
• You take part in improving API documentation, tech guides, admin guides, FAQs, sample code and whitepapers, based on your experience with customers.

• A university (MSc) or applied university/college (HBO/BSc) degree, for example in Computer Science or Software Engineering.
• You are not afraid of some REST API documentation, json-files or JWT, maybe even willing to make some bash or python script once in a while.
• You have good communication skills and can carefully manage customer's expectations and talk to your dev-co-workers as well.
• You always want to learn, you are open for feedback and trigger-happy in giving feedback.
• You are fluent in English, and preferably speak Dutch as well.
• For purposes of co-operating with the team, you come to our Enschede office at a regular basis, typically at least two days/week.

Due to our growing customer base, we are looking to extend our ReadID Support team with a Support Engineer. As a Support Engineer you support our customers in using our award winning ReadID technology in their services. The core of your role is maintaining a smooth day-2-day relation with our worldwide customers. You are the main contact for our customers for all kinds of questions, and you can involve others of the ReadID team when necessary, e.g. to answer specific compliance questions or for issues on API details, configuration and hosting. After you get acquainted with every ReadID specific feature, best practice and business rule a lot of such questions can be answered by you directly. Next to customer support, you are also involved in customer meeting, e.g. to evaluate SLA’s/performance or during occasional incidents. Since our customer base is worldwide, by default cooperation is remote (e.g. Teams) and language is English.

To improve effectiveness of our operations, you help in organizing and improving the ‘developer experience’, e.g. accessible documentation, technical material for security and keep processes up to date.

This role, and this company allows you to grow to other roles: up, down or to the side.

By clicking the application button, you will be navigated to the website of InnoValor. In case the link is not working anymore, the vacancy has expired and you will no longer be able to apply. We try to keep our job database as up-to-date as possible, we would very much appreciate it if you could let us know in case a link is not working? You can do this by sending an e-mail to vacatures@twente.com. 

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