Team Lead Customer Order Desk Retail

As team lead customer order desk you have your own customers as well as supervise colleague order desk reps and be their first point of contact in case of questions. You will report to the manager Customer order desk. Check this vacancy from Universal Electronics in Twente!

Lees hieronder de hele vacature

Functie omschrijving

Our customer order desk team is responsible for delivering the right products, in the right quantities with the right lead time and the right costs to customers, accompanied by the correct documentation. Customers are leadering retailers and e-tailers worldwide like Mediamarkt, ASDA, Dixons, Walmart, Amazon, Carrefour, Expert. Our reps act as the interface between departments and customers with respect to sales forecasts, sales orders, order acknowledgements, deliveries and customer returns. They have daily contact with colleagues, sales managers, customers, distributors, logistic providers et cetera.

As team lead responsible for:

  • Heading up the Retail team located in Netherlands, Spain and Italy.
  • First point of contact for escalations
  • Training and empowering the team
  • Performance review meetings
  • Active involvement in improvement projects.


Your customer order desk responsibilities:

  • Giving customer service by follow up on customer requirements
  • Sales order processing
  • Timely delivery, preparation and instructing warehouse and third party logistics providers
  • Communicate with stakeholders
  • Trouble shooting, problem solving and escalate when necessary

Vacature details

Geplaatst op
Aantal uur


  • Bachelor degree
  • 5 years relevant work experience
  • Leader, problem solver, team player, easy accessible and sense of humor
  • Knowledge of international logistics processes, documents etc
  • Experience with Retail customer contact
  • Good command of English language, other languages are a plus
  • Good analytical and communication skills
  • Service providing and flexible attitude


A challenging job in an international environment. Be part of a team that has a true passion for innovation and technology. UEI offers talent the opportunity to develop oneself and grow both horizontal or vertically throughout the global organization.

Bedrijfsprofiel Universal Electronics

Universal Electronics (UEI) - world leader in sense and control technology for the smart home. UEI’s embedded software, hardware and cloud services provide intelligence to seamlessly control and interact with an expanding list of home entertainment and smart home electronics. Every year UEI pushes the boundaries of what control is and what it is able to do by developing and applying emerging technologies. UEI continues to earn its status as the innovative leader with the largest and most comprehensive intellectual property portfolio in the industry. We have led the way in deploying tens of millions of control solutions that feature voice, touch and motion control as well as the advanced connectivity solutions featuring Zigbee®, RF4CE, Bluetooth® smart and Wi-Fi® communication protocols. Our business segments Universal Electronics Inc. develops control and sensing technology solutions and manufactures a broad line of remote control products, sensors, embedded hardware and software that enhance and simplify the home entertainment and smart home experience. Our offerings include: • Standard and advanced remote control products featuring radio frequency and infrared technologies with Voice, Touch and Motion sensing interfaces that are sold to subscription broadcasting providers (Cable, Satellite and IPTV), other service providers, OEM, retailers and private label customers. • State-of-the-art Integrated Circuits on which our software and universal device control database is embedded and intellectual property is sold to OEM, Multi Service Provider and private label customers. • Software, firmware and technology solutions that can enable devices such as TV’s, set-top boxes, smart phones, tablets, gaming controllers, Smart Home hubs, and other consumer electronic devices to wirelessly set-up, connect and interact with home networks. • Smart Home sensor, security and climate control product and technologies for HVAC, home appliance, IoT, and pro-security verticals. • Audio Video and Smart Home accessories sold, directly and indirectly, to consumers.


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Meer informatie

Colosseum 2
053 - 4888 000