Our customer order desk team is responsible for delivering the right products, in the right quantities with the right lead time and the right costs to customers, accompanied by the correct documentation. Customers are leadering retailers and e-tailers worldwide like Mediamarkt, ASDA, Dixons, Walmart, Amazon, Carrefour, Expert. Our reps act as the interface between departments and customers with respect to sales forecasts, sales orders, order acknowledgements, deliveries and customer returns. They have daily contact with colleagues, sales managers, customers, distributors, logistic providers et cetera.
As team lead responsible for:
- Heading up the Retail team located in Netherlands, Spain and Italy.
- First point of contact for escalations
- Training and empowering the team
- Performance review meetings
- Active involvement in improvement projects.
Your customer order desk responsibilities:
- Giving customer service by follow up on customer requirements
- Sales order processing
- Timely delivery, preparation and instructing warehouse and third party logistics providers
- Communicate with stakeholders
- Trouble shooting, problem solving and escalate when necessary
- Bachelor degree
- 5 years relevant work experience
- Leader, problem solver, team player, easy accessible and sense of humor
- Knowledge of international logistics processes, documents etc
- Experience with Retail customer contact
- Good command of English language, other languages are a plus
- Good analytical and communication skills
- Service providing and flexible attitude
A challenging job in an international environment. Be part of a team that has a true passion for innovation and technology. UEI offers talent the opportunity to develop oneself and grow both horizontal or vertically throughout the global organization.
Bedrijfsprofiel Universal Electronics
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7521 PT ENSCHEDE 053 - 4888 000