Dealing with and following up sales enquiries and transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales order, at the agreed place and time. Initial responsible to answer and provide solutions in an effective way to all requests of all third parties from Johnson Controls, together with your Customer Service, Inside and outside sales colleagues. As a team member you will need to elevate the department to a higher level. For personal development you will be challenged to pick up secondary activities by your manager.
How you will do it
As a Customer Service Employee you will be involved with order processing which includes sending order confirmations to our customers, work on the order input in SAP, checking delivery and payment terms, providing necessary documentation for transport, custom documents and certificates.
In addition you will handle non-conformities and complaints, back-order monitoring and customer care via replying to customer questions in an effective and service-oriented manner. In order to ensure effective processing, you will archive important communication, keeping customer details and price agreements up-to-date and collect, share and document leads, projects, competitor details and market price information.
The successful Customer Service Employee will have a commercial attitude and a feel for technical issues. You are goal-oriented and pay attention to details. Having great communication skills is a necessity and you are motivated by providing an excellent service across our business.
In addition we are looking for someone who has the following qualifications:
- Completed education: MBO+, e.g. MTS / MEAO log. admin. or HBO, e.g. HTS / HEAO commercial-economic
- Familiar with the use of ERP, preferably SAP
- Fluent language skills in Dutch and English (German and French is beneficial)
At Johnson Controls we offer you a great role in a dynamic and international environment. A market competitive package is offered plus additional interesting benefits. Also, in our wider global organization we offer a broad range of development opportunities.
Bedrijfsprofiel Johnson Controls
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
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