You will be responsible for handling enquiries regarding electro technical installations by phone and e-mail for one of our A-brand clients. The representative is responsible for improving customer’s satisfaction and thereby increasing our client’s brand value. The main tasks are:
- Answering incoming calls and e-mails properly and solving customer’s enquiries;
- Exposing the problem by good listening and asking clear questions;
- Logging all details of incoming support requests;
- Handling (low priority) complaints and warranty requests of customers in a satisfactory manner;
- Serve as an important link to share and connect customer’s enquiries with different departments within our clients Customer Care organization;
- Staying abreast of new developments in the area of professional electronics as they relate to the job.
- You speak fluent German or fluent Dutch or fluent English. A combination of these languages is a plus;
- MBO + work and thinking level;
- Education in Electricity and/or with experience in Electricity installation is a plus;
- Experience in the Lighting industry is a pre;
- Experience with Business-to-Business contacts (B2B) and Customer Service;
- Basic understanding of computers and Microsoft Office;
- Communicative and good soft skills.
Xtrasource Europe B.V. has an enthusiastic, internationally orientated working environment. We offer high quality training programs, which are fully paid. If we would hire you, we can offer a temporary contract, for 40 hours with the opportunity to qualify for an indefinite employment contract on the long run. If you need to relocate to Enschede, we offer a relocation package and help with finding suitable accommodation and getting you settled in the Netherlands.
Xtrasource Europe B.V. is a European contact center located in Enschede, the Netherlands. We are specialized in providing support to leading technology companies who outsourced there technical helpdesk department. We offer customer contact solutions in 19 different languages in 24 countries for A-status brands.
By clicking the application button, you will be navigated to the website of Xtrasource in Twente. In case the link is not working anymore, the vacancy has expired and you will no longer be able to apply. We try to keep our job database as up-to-date as possible, we would very much appreciate it if you could let us know in case a link is not working.
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7511 JG Enschede