Customer Care Representative - France

Laborie Medical Technologies is currently searching for a Customer Care Representative France to join our team in Twente.

Lees hieronder de hele vacature
 
logo vacature Customer Care Representative - France

Functie omschrijving

Reporting to the Senior Manager Customer Relations and based in our European headquarter location, the Customer Care Representative France will serve as a liaison for all matters pertaining to LABORIE products, including order processing, answering product questions, providing updates on orders and assisting with complaints, orders, errors, account questions, product returns and other customer queries.


Core responsibilities:

  • Manage the End-to-End ordering process (quotations, new orders, change orders, cancellations and the returns process; repairs, loan & demo). This includes, but is not limited to:
  • Process new orders and change orders in a timely and accurate manner
  • Acknowledge, monitor and update order status, communicating updates, issues and potential risks, to customers and/or intercompany staff as appropriate.
  • Ensure proper handling of export documentation & active coordination of shipments
  • Resolve backlog issues including product configuration issues, part number, price discrepancies, order/account hold release by working closely with Finance
  • Complete daily/weekly/monthly reports as required
  • Ensure superior customer service is delivered and focus on building strong relationships with Customers 
  • Identify and recommend productivity, customer service and process enhancements
  • Maximize existing resources to organize, automate and synchronize various aspects of order processing & reporting
  • Handle Customer complaints received by assessing customer needs in order to provide appropriate solutions to achieve customer satisfaction
  • DIrect advanced product questions to the appropriate personnel for identification and follow up (if required) with customers until question is answered and appropriate product/service is obtaine


Additional responsibilities:

  • Source new sales opportunities through inbound lead follow-up, outbound calls and emails.
  • Route qualified opportunities to the appropriate sales executives for further development and closure
  • Research accounts, identify key players and generate interest
  • Maintain and expand your database of prospects within your assigned territory
  • Team with Outside Sales Team to build pipeline and close deals
  • Perform effective online demos to prospects
  • Work closely with sales managers. to achieve monthly, quarterly, and annual Corporate goals

Vacature details

Geplaatst op
29-7-2019
Vervaldatum
-
Aantal uur
40
Opleidingsniveau
HBO

Functievereisten

  • Bachelor’s degree or 4+ previous administrative experience with increasing levels of responsibility in order management / customer service
  • Experience working in an International environment is a pre; familiarity with the French market is a pre
  • Proficient in French and fluent in English with the ability to communicate clearly and professionally, both verbally and in writing with customers and all levels internally.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Ability to handle complaints and cope with unpleasant customers in a professional manner.
  • Ability to work independently with minimal supervision, multi-task and meet recurring, daily deadlines; self-motivated with strong initiative
  • Ability to work in a high-energy, high pressure environment
  • Strong decision making and analytical abilities.
  • Organizational skills with a high level of accountability and accuracy
  • Possess a strong work ethic and team player mentality.
  • Proficient in Word, Excel, Power Point, Outlook, ERP system(s)
  • Full time office based function that requires telephone coverage on all French business days from 8.30 to 17.30 (potentially on rotating base, phone coverage on Dutch public holidays that are working days for France)

Aanbod

LABORIE is focused on creating new and exciting career opportunities and professional challenges for existing and prospective employees. In addition to working with great people, we promote a supportive work culture and offer competitive compensation, comprehensive benefits programs, as well as many opportunities for career advancement.

Bedrijfsprofiel Laborie

LABORIE is an industry-leading innovator, manufacturer and supplier of medical technologies and devices, with headquarters in the United States, Canada and the Netherlands. We enjoy a strong diversity of talent with 650 global employees. We have grown significantly over the past several years and continue to invest in new technologies, companies and regions.


LABORIE is an industry-leading innovator, manufacturer and supplier of medical technologies and devices, with headquarters in the United States, Canada and the Netherlands. We enjoy a strong diversity of talent with 650 global employees. We have grown significantly over the past several years and continue to invest in new technologies, companies and regions.


At LABORIE, we take the long view of success. We are privately owned by Patricia Industries, a part of Swedish-based InvestorAB owned by the Wallenberg Family. Our owners value sustainable and profitable growth.

Solliciteren

By clicking the application button, you will be navigated to the website of the LABORIE. In case the link is not working anymore, the vacancy has expired and you will no longer be able to apply. We try to keep our job database as up-to-date as possible, we would very much appreciate it if you could let us know in case a link is not working. 


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Meer informatie

Colosseum 25
7521 PV ENSCHEDE
053 - 480 3700