Aftersales Assistant

Are you ready for the adventure as our new After Sales Representative at Takeaway.com in Twente? Building relationships with new restaurant owners in order to meet with and get to know us or convincing the existing clients on our platform to stay with us - no conversation is too challenging for you!

Lees hieronder de hele vacature
 

Functie omschrijving

The goal of our Aftersales Assistant is to keep current restaurants on the platform and to ensure high retention levels. One of their main responsibilities is to handle restaurant retrievals.


Next to keeping restaurants on the Takeaway.com platform, the Aftersales Assistant is THE go to person when the owner of a restaurant changes. Contacting the new owner, convincing him/her to work with us, gathering the full contract information and closing the old contract are part of the work with the customers.


  • Keep restaurant partners on the platform, increase retention and decrease cancellation rate
  • Deal with owner changes - organize and execute all owner changes, so that the restaurants can go online again as quickly as possible
  • Managing cancellation requests with the aim to keep restaurants satisfied and online
  • Work closely with the team and other departments for excellent results
  • Reporting of sales performance and communication via our CRM system
  • Support in occasional projects
  • Monitoring of and feedback on competition’s activity

Vacature details

Geplaatst op
2-10-2019
Vervaldatum
-
Aantal uur
36
Opleidingsniveau
HBO

Functievereisten

  • Relevant education & work experience, preferably in sales, customer services or after sales
  • Perfect communication skills in Dutch and very good in English
  • Strong communication and listening skills
  • Positive attitude and persistence, able to solve issues or complaints whilst providing the best service
  • You find pleasure in building excellent relationships whereby patience and understanding is key
  • Can work individually as well in a team and you are a relevant link between different departments

Aanbod

  • Variety in your work and a fantastic, informal team atmosphere
  • A challenging environment that will stimulate you to grow as a professional
  • Awesome company events (e.g. summer party and yearly skiing trip)
  • A competitive salary
  • Work in a fast-growing, international eCommerce company
  • A dynamic work environment with a culture that is open, innovative and performance-orientated

Bedrijfsprofiel Takeaway.com Central Core B.V.

Takeaway.com wants to make lives easier by providing the best food-ordering platform for all delivery needs – whether you are at home and craving your favorite pizza from an Italian restaurant or at work without the time to go out and grab a bite to eat. Online food ordering is a fast-paced and highly competitive environment, and our current success is proof that we have made the right decisions in the past – and, most importantly, that we bring the right people on board! Under Takeaway.com’s orange roof, we mix together 11 food-ordering websites, 6 offices and with 25 different nationalities facing common challenges and working towards common goals. Nonetheless, having our Takeaway.com house in order is not enough: we want to keep building to make it bigger, better, stronger and more beautiful! And this is where you come in: that extra ingredient that makes our multicultural meal the talk of taste buds around town. Are you ambitious, hands-on, team-oriented, and a lover of food and fun? Then our front door is wide open to welcome you. And we promise you this: you will not only help others enjoy food at home, you yourself will feel at home! If you are ready to join us under our Takeaway.com roof, please have a look at our current vacancies below to find the tastiest position for you!

Solliciteren

By clicking the application button, you will be navigated to the website of Takeaway. In case the link is not working anymore, the vacancy has expired and you will no longer be able to apply. We try to keep our job database as up-to-date as possible, we would very much appreciate it if you could let us know in case a link is not working.


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Meer informatie

Brouwerijstraat 10
7523 XD ENSCHEDE
020 - 2107 001